Success stories that reflect the outcomes of our unique customer experience approach


We work closely with our clients to help them improve their business operations with strategic use of technology.

Don’t just take our word for it!
Here is some direct feedback from a few of our clients.

On-Site Interviews

Great feedback from two of our valued customers: MTM Insurance Associates, and Cencap Federal Credit Union.

Testimonial: Dedicated Support

Reliability, consistency, speed: Some words Brendan uses to describe the service Sumner & Sumner receives from Cooperative Systems.

Testimonial: Quality Service

Efficient, Cooperative, Understanding: Words Steve uses to describe the service Northeast Brokerage receives from Cooperative Systems.

Annual Customer Appreciation

Each year we take the opportunity to spend a day with our customers and colleagues on the greens at The Ranch Golf Club in Southwick, MA. Here are some highlights featuring interviews with colleagues and customers who joined us for our 10th Annual Tournament in 2017.

We’re not just focused on providing best-in-class solutions. Service is truly at the heart of what we do and why we do it.

Regular feedback is something that has, over the years, helped to shape the award-winning customer service we provide.

Our team is always paying careful attention to the feedback we receive.  Any time we receive a support request we work together to provide excellent experiences. We offer the best solutions available and deliver those in an efficient and effective way.

Here is our real-time SmileBack score:

Whenever we complete work, we ask for input from the client, whether it be informal or via our SmileBack rating tool. These inform our team about what we’re doing well and where we need to improve the most.

We hold ourselves to the highest standards and are always striving to meet and exceed our customers’ expectations.


Since 1993, Cooperative Systems has assisted small and medium businesses across New England to achieve their goals with the use of technology. Our NOAH managed technology services proactively monitor and maintain clients’ environments 24x7x365, and we provide clients with one number to call for all their IT related problems and questions.

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