IT Services for Insurance Agencies
Whatever your size, you need flexible, dependable and secure IT Services to scale seamlessly as you grow.
The right IT partner will:
MTM Insurance is a multi-location, award-winning insurance agency offering both personal and business insurance options. They’re known for their 100 years of combined insurance knowledge and their commitment to outstanding customer service.
They outgrew their IT vendor’s capacities and needed more IT leadership and support. They were looking for a strategic, experienced IT partner who could help solve chronic technology issues and offer them a reliable disaster recovery solution. We helped them accomplish this.
We conducted an initial assessment of their IT infrastructure and systems to gain an in-depth understanding of their needs and current issues. Then, we designed a custom strategy and technology roadmap with recommendations to ensure that MTM Insurance’s IT aligned well with their business needs and goals. Next, we implemented tools, processes, and policies to help them perform their work more efficiently.
Once we addressed their most pressing issues, we implemented a Business Continuity (BC) solution so they could remain operational during adverse events and internet outages. This included migrating them to the cloud and installing a VoIP telephony solution. These two things combined gave their team members the freedom to work from anywhere at any time. Lastly, we set up redundant internet connections at all their locations to avoid any downtime in case the broadband went down.
After we implemented their BC solution, a series of gas explosions occurred in the Merrimack Valley region, which destroyed properties, caused loss of lives, and led to forced evacuations. Many of MTM's clients were negatively impacted and needed their support to respond and recover from the disaster. MTM was able to seamlessly serve their clients and operate their business during the outages from any location.
With more strategic guidance and IT improvements, MTM Insurance was able to increase their efficiency, performance, and productivity issues as well as continue to work during adverse events. They could also avoid any internet downtime caused by broadband issues. These changes enabled them to become more competitive and to serve more clients.
“We were able to leverage technology in order to run our business, in the middle of a disaster, thanks to the cloud technology and cloud telephony infrastructure that Cooperative Systems strategically designed for us. Our customers didn’t know the difference. They called in as usual and because of our disaster recovery plan, we were able to help them. They had no clue that we were working from another location. Also, we have redundant internet connections at all locations, and a phone system in place that’s flexible and not dependent on a physical location. We were able to work from anywhere while serving our clients during this stressful time in their personal lives.”
Co-Owner & Certified Insurance Counselor, MTM Insurance Associates