Springfield Label and Tape Solves Technology Frustrations Through Partnership with Cooperative Systems

THE CHALLENGE

The leadership team at Springfield Label and Tape had five main technology and IT frustrations before they began working with Cooperative Systems. They spent 6-8 hours weekly dealing with
technology related issues, they needed secure remote access availability for specific employees, and needed their workstations and laptops to operate on their network. Springfield Label also wanted to eliminate struggles with their staff experiencing broadband issues and network performance. They were also concerned with security because of a malware scare in 2017, prior to working with Cooperative Systems.

THE RESULT

Springfield Label and Tape chose to partner with Cooperative Systems to solve these technology issues. Because Cooperative Systems has 24 x 7 x 365 support including a team of engineers ready to help, the leadership at Springfield Label immediately regained those valuable hours they were spending on IT issues and were able focus on their business. Cooperative Systems developed a secure option for remote access that connected all laptops/workstations to their network. This is important because it made monitoring and patching in compliance with industry regulations. Springfield Label was able to support their existing line-of-business applications including their Label Traxx software, relying on the team at Cooperative Systems to escalate issues on their behalf.
The technical team at Cooperative Systems was able to solve their connectivity issues by providing a 4G failover solution that has kept them up and running when their primary broadband provider fails. Springfield Label was able to align their management and staff by developing an active directory which manages their administrative permissions, and also instituted End User Security Awareness Training to educate and empower their staff to make wise choices in defending against malware.

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