Connecticut-based Credit Union Solves IT and Technology Struggles with Cooperative Systems

THE CHALLENGE

This Connecticut-based credit union was facing multiple challenges with their IT and technology. First, their internal IT and technology resource struggled to keep up with the rapid pace of changing technology. Second, the credit union wanted to better streamline the management of their technology vendor relationships and licensing. Third, the credit union was not prepared with a backup plan in case their long-time technology resource left the organization. They wanted to avoid the pain of losing a key manager because of disruptions to their business.

THE RESULT

The credit union chose to assess their IT situation with the help of Cooperative Systems, who specializes in working with credit unions, banks, and financial institutions. Because it was the week before Christmas, and a key individual in the IT department was leaving, the credit union leadership had a sense of urgency to solve these technology issues, once and for all. The team at Cooperative Systems partnered with the credit union to immediately provide tech support while simultaneously performing an exhaustive, two-week assessment of systems across multiple locations. After a proposed transition strategy was created, Cooperative Systems began focusing on the most critical issues first, such as helping prepare the credit union for an important IT
compliance audit. The engineering team at Cooperative Systems immediately started fixing long standing issues, updating their systems, migrating their backups to a cloud solution, and replacing aging hardware. The results were an improved security posture and elimination of the IT frustrations because of the comprehensive IT management solution from Cooperative Systems.

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